ITIL is one of a set of practices that are used by companies to manage their IT services. This widely accepted framework offers a structure for managing and delivering different services to ensure that users have a consistent experience. The ITIL framework provides organizations with a set of ITSM best practices that help them to align IT service delivery and their business goals. The IT Infrastructure Library helps organizations to achieve good service and helps them overcome challenges that may come in the development of IT systems.
ITIL History
ITIL was established in the 1980s by the British Government as a set of standards for enhancing IT performance. These standards were then adopted over time by both governmental and non-governmental entities. As the popularity of these standards grew, they went through several versions ITIL V2, ITIL V3, and ITIL V4. These standards are now used by a variety of organizations and industries across the world.
Who Uses the ITIL Framework?
The IT Infrastructure Library is mainly used by organizations of different sizes and across various industries. In addition, the ITIL framework is also used by many counties across the world. In most cases ITIL is implemented by large organizations, however, it can also add value to small and mid-sized companies. Smaller companies usually implement subsets of ITIL that offer the most tangible or significant return on effort.
Certification
There are three certification levels for ITIL these include Foundation Certificate, Practitioners Certificate, and the Managers Certificate. Taking up the above certification levels are crucial for IT professionals who want to succeed in their career. Certification is important in IT and Project management careers.
By successfully aligning business needs and customer demands with technology services, organizations have a unique opportunity of enhancing efficiency, increasing value, and boosting productivity. When organisational services and need are aligned, they can lay a good foundation for achieving business success and establishing a competitive edge.
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